Privacy Policy

Get ReFurnished Incorporated has provided this Privacy Policy to describe our personal information handling practices, and to assure you of our commitment to protecting all personal information that we handle in the course of commercial activities.

Your Privacy Rights

As of January 1, 2004, all businesses engaged in commercial activities must comply with the Personal Information Protection and Electronic Documents Act and the Canadian Standards Association Model Code for the Protection of Personal Information.  The Act gives you rights concerning the privacy of your personal information.

Get ReFurnished Incorporated is responsible for the personal information we collect and hold.  To ensure this accountability, we have developed this policy.

Personal Information

The definition of “personal information” in the Act is as follows: “information about an identifiable individual, but does not include the name, title, or business address or telephone number of an employee or an organization.”  Accordingly, it can include among other things, any factual or subjective, recorded or unrecorded, information about an identifiable individual including: the name address and telephone number of a customer; e-mail addresses, income information; employment equity status; opinion; evaluations; comments; financial information and purchasing  habits.  Provincial legislation may contain a different definition of personal information.


By submitting personal information to Get ReFurnished Incorporated you are agreeing that we may collect, use and disclose your personal information for the purposes identified in this Privacy Statement or for such other purposes as may be identified and communicated to you at the time we collect such personal information. For such other purposes the consent may be expressed (for example, orally or in writing) or implied (for example, by using our products or services or by failing to check a box on any form that asks you to do so if you do not wish to have your personal information used or disclosed for a particular purpose). Subject to legal and contractual requirements, you may refuse or withdraw your consent to any or all of these purposes at any time with reasonable notice by contacting the relevant person listed below under Contact Information.

Because Get ReFurnished Incorporated will not, as a condition to the supply of a product or service, require you to consent to the collection, use or disclosure of personal information beyond that required to fulfill the purpose for which such information is collected, the withdrawal of consent to the collection, use or disclosure of personal information may mean that we will no longer be able to supply you with the product or service that was the subject of the consent. However, we will not unreasonably withhold products or services from you where you refuse to give, or withdraw, your consent. Also, we will inform you of the consequences of refusing to give, or withdrawing, your consent when you seek to do so.

Personal Information We Collect

Only information that is necessary for the purposes that we have identified in this Privacy Statement or otherwise informed you of will be collected. For example, we collect personal information such as your name, address, e-mail address, language and other information needed to provide specific services to you. We also collect purchase, rental and credit information and information on your businesses and equipment needs. We believe that is important to know our customers so that we can better serve you. Throughout the course of administering the relationship with our employees we obtain personal information about our employees and, in some circumstances, their family members (as provided to us by our employees).

Get ReFurnished Incorporated may also collect information about your computer hardware and software. This information may include: your IP address (the number assigned to your computer when you use the Internet), browser type, operating system, domain name, access times and referring Website addresses. We also collect information about which pages are viewed within our Websites and applications. We use this information for system administration, Web server load balancing and for our internal security audit log. We do not link your IP address to any personal information provided to us by you through our Website, but it may be used to help identify you for the duration of a session and to gather broad, aggregate demographic information about visitors to our Websites.

Why We Collect Personal Information

We collect personal information for the reasons listed below, always by fair and lawful means, to enable us to operate our business on a reasonable basis. These reasons include:

  • to enable us to sell or rent our products or provide our services to you
  • to keep you apprised of special offers, changes, enhancements, warranty information or other notices that may be of interest to you
  • to gain a better understanding of your needs so that we may better serve you
  • to help us enhance our Web services
  • to deliver services that you request or purchase
  • to allow us to validate your access to customer-specific Websites and applications
  • to maintain the quality of our Websites and to provide general statistics regarding use of our Web services
  • to provide you with personalized content
  • to send you e-mails informing you of issues (for example, technical problems or lapse of service due to maintenance) related to the Websites and applications for which you are registered. We recommend that you do not unsubscribe to these mailings because they are an essential part of the service you have chosen, but you may do so by e-mailing us at
  • to assist us with establishing, managing and terminating the employment relationship, including reviewing applications, processing payroll, providing benefits and conducting performance reviews, and as otherwise notified to employees.

There may be other specific uses for which we need your personal information. If so we endeavour to disclose the uses to you and obtain your consent at the time we collect your personal information.

How We Collect Personal Information

There are a number of methods (in addition to those described above) by which we collect personal information, including:

  • credit applications, credit checks, purchase agreements, rental agreements, service agreements and other such business agreements
  • registrations on our Website
  • business cards, surveys, market research and other business intelligence sources such as credit agencies
  • conversations with you (we keep notes and special instructions on file to allow us to serve you better)
  • in the ordinary course of business through the employment relationship.

In addition, in some of our Web applications we use “cookies” – pieces of information that may be placed on your computer by the Website for the purpose of facilitating or enhancing your communication and interaction with that site.  In such cases a cookie is placed on your computer (if accepted) or is read if the corresponding Website has been previously visited. Cookies help us deliver personalized content and are an integral part of some of our Web applications. We may also use cookies to obtain statistics on the use of our Websites and applications. You may stop or restrict the placement of cookies on your computer or flush them from your browser by adjusting your web browser preferences. However, the rejection of certain cookies may interfere with the functionality of the Website. We do not use cookies to retrieve information from your computer for purposes that are unrelated to the service being offered over the applicable Website or your interaction with that Website.

Why and to Whom Do We Disclose Personal Information

We may disclose your personal information as follows:

  • for marketing purposes within our divisions and subsidiaries if we believe that their services can be of benefit to you
  • to our third party service providers to allow us to operate our business including to provide you with marketing offers, collect overdue accounts, deliver products and process credit card payments and charges
  • if required to do so by law or in the good-faith belief that such action is necessary to: conform to legal requirements or comply with legal process served on Get ReFurnished Incorporated; protect and defend the rights or property of Get ReFurnished Incorporated; conduct investigations; act in urgent circumstances to protect the personal safety of Get ReFurnished Incorporated employees, users of Get ReFurnished Incorporated products or services, or members of the public
  • to third parties in connection with a possible financing, insuring, sale, assignment or other disposal of all or part of our business or assets, including for the purpose of allowing the third party to determine whether to proceed with such transaction
  • to other third party service providers to assist us with establishing, managing and terminating an employment relationship
  • in other limited circumstances as permitted by the Act.

If we transfer your personal information to a third party we will require the third party treat your personal information in accordance with this Privacy Statement and the Act. Other than as described above, we do not share your personal information with any third party.

Our Retention Policy

Personal information is retained by Get ReFurnished Incorporated only as long as is necessary for the fulfillment of the purposes identified in this Privacy Statement or otherwise identified to you. To ensure the accuracy and relevancy of personal information we hold and continue to use, we will make periodic checks for validity and accuracy.

Safeguards we take to protect personal information

Get ReFurnished Incorporated uses safeguards and other security standards to ensure that all personal information in our custody and control is protected against loss or theft, as well as unauthorized access, disclosure, copying, use or modification, regardless of the format in which the information is held.  Safeguards will vary depending on the sensitivity, format, location, and storage of the personal information.  Authorized employees, agents and mandataries of Get ReFurnished Incorporated who require access to personal information to fulfill their job requirements will have access to the personal information.

Website and External Links

On our Website, like most other commercial Websites, we may monitor traffic patterns, site usage and related site information in order to optimize our web service.  We may provide aggregated information to third parties, but these statistics do not include any identifiable personal information.  Please be aware that our website may contain links to other Websites that are not governed by this Policy.

How You Can Access Your Personal Information

In accordance with the Act, upon written request, satisfactory identification and proof of entitlement, you can access your personal information by contacting us in writing at the email address listed below under Contact Information. Upon reviewing such information you can change or update it by providing the correct information to us or take such other action as permitted by the Act.

If you advise us that any of your personal information is inaccurate, incomplete or out-of-date, in a reasonable period of time we will amend our records and, as appropriate depending on the nature of the personal information, advise third parties as to any changes so as to ensure the accuracy and completeness of such information.

Depending on the nature and scope of your request, there may be a minimal fee associated with your request for information (for example, photocopy charges). In some cases, (for example, if disclosing such information may result in the disclosure of another person’s personal information,) we may decline to provide the requested access. If we do so, we will provide you with written reasons, and you may then discuss the reasons with us.

Contact Information

If you have any questions about this Privacy Policy, or wish to access your personal information, please write to our designated Privacy Officer, Kim Dingwall, by email at